LuckyReels Cookie Policy

At Lucky Reels, we believe that transparency is the foundation of trust. This Cookie Policy explains how we use cookies and similar tracking technologies on our website at www.luckyreels.com. By continuing to browse and use our platform, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully so you understand your choices and how we handle the data we collect through these technologies.

What Are Cookies?

Cookies are small text files that are placed on your device — whether desktop, mobile, or tablet — when you visit a website. Here at LuckyReels, we use cookies to recognise your browser or device, store your preferences, and improve the way our platform functions for you. These files help us deliver a smoother, more personalised experience every time you log in to our casino. Cookies do not contain executable code and cannot access personal data stored elsewhere on your device.

Why We Use Cookies

Our Lucky Reels platform relies on cookies for several important reasons. Without certain cookies, core features of our website may not function correctly. We use cookies to:

• Keep you securely logged in during your gaming session
• Remember your language preferences (English or German)
• Store your currency settings (EUR, USD, CAD, NZD, NOK)
• Enable our live chat support function, available 24/7
• Analyse how players navigate our site so we can improve usability
• Deliver relevant promotional content and bonus offers
• Detect and prevent fraudulent activity on your account
• Support the performance of our mobile browser version, Android APK, and iOS app

Types of Cookies We Use

Strictly Necessary Cookies

We use strictly necessary cookies to ensure our website operates as intended. These cookies are essential for you to access secure areas, complete account registration, and process deposits and withdrawals. At LuckyReels Casino, where a verified account is required for all transactions, these cookies also support our KYC (Know Your Customer) compliance procedures. You cannot opt out of strictly necessary cookies while using our services.

Functional Cookies

Our LuckyReels platform uses functional cookies to remember the choices you make when you visit us. This includes your preferred language, your selected currency, and certain display preferences. These cookies make your experience at lucky reels casino more convenient and personalised without requiring you to re-enter your settings on each visit.

Performance and Analytics Cookies

We collect anonymised data about how visitors interact with our website through performance cookies. At Lucky Reels, we use this data to identify which pages and games — from our 3,000+ title library spanning slots, live casino, crash games, bingo, and video poker — are most popular, and to understand where technical improvements are needed. This information helps us continuously refine the LuckyReels experience for all our players. We may use third-party analytics providers to assist us in this process.

Marketing and Targeting Cookies

Our Lucky Reels marketing cookies allow us to show you relevant promotional content, including our Welcome Bonus of up to USD 4,000 plus 400 wager-free Super Spins, ongoing tournaments, and any future promotions as they become available. We at LuckyReels also use these cookies to measure the effectiveness of our advertising campaigns. Third-party partners, such as game providers including Evolution, Pragmatic Play, NetEnt, and Microgaming, may also set cookies through our platform when delivering their content.

Session Cookies vs. Persistent Cookies

Session cookies are temporary and are deleted from your device as soon as you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. At Lucky Reels Casino, we use both types depending on the function they serve. For example, keeping you logged in across a gaming session uses a session cookie, while remembering your preferred currency uses a persistent cookie.

Third-Party Cookies

When you use our LuckyReels platform, certain third parties may also place cookies on your device. These include our game providers, payment processors such as Visa, Mastercard, MiFinity, MuchBetter, Interac, and Jeton, as well as analytics and advertising partners. We do not control the cookies set by third parties and recommend reviewing their individual privacy and cookie policies for full details. Our Lucky Reels Cookie Policy covers only the cookies we set directly.

Managing and Controlling Cookies

You have the right to control how cookies are used on your device. We at LuckyReels respect your choices, and most modern browsers allow you to manage cookie settings directly. You may choose to:

• Accept all cookies for the full Lucky Reels experience
• Block third-party cookies while allowing essential ones
• Delete cookies already stored on your device
• Set your browser to notify you before a cookie is placed
• Use private or incognito browsing mode to limit cookie storage

Please note that restricting cookies may affect the functionality of our website. Certain features — including live chat at support@luckyreels.com, account login, and access to the luckyreels casino bonus system — may not work as expected if essential cookies are disabled. For instructions on managing cookies, please refer to your browser's help documentation.

Cookie Consent

When you first visit www.luckyreels.com, we present you with a cookie consent notice. By clicking "Accept All", you agree to our use of all cookie categories described in this policy. You may also customise your preferences or choose to accept only strictly necessary cookies. Our LuckyReels consent tool allows you to update your preferences at any time by accessing the cookie settings option in the footer of our website.

Data Protection and Privacy

The data we collect through cookies is processed in accordance with our Privacy Policy and applicable data protection laws. Lucky Reels is operated by Redstone Interactive Ltd, company number 000044469, registered at 9 Barrack Road, Belize City, Belize, and licensed by the Anjouan Gaming Commission under licence number ALSI-202411039-FI1. We are committed to handling your data responsibly and transparently. For any questions about how we use cookies or handle your personal data, please contact us at support@luckyreels.com.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the way our LuckyReels services operate. When we make significant changes, we will notify you through a prominent notice on our website or via email. We encourage you to revisit this page periodically to stay informed. Continued use of our Lucky Reels platform following any changes constitutes your acceptance of the updated policy.