LuckyReels Casino Privacy Policy

We respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our services at Lucky Reels Casino. By accessing our platform at www.luckyreels.com, you acknowledge that you have read and understood this policy. We operate under the laws and regulations applicable to our licence issued by the Anjouan Gaming Commission (licence number ALSI-202411039-FI1), held by Redstone Interactive Ltd, registered at 9 Barrack Road, Belize City, Belize.

Who We Are

At Lucky Reels, we are the data controller responsible for your personal information. Our legal entity is Redstone Interactive Ltd (company number 000044469). If you have any questions about how we handle your data, you can reach us at support@luckyreels.com or through our 24/7 live chat. We take our obligations as a data controller seriously and aim to be fully transparent about our data practices throughout your experience on our platform.

Information We Collect

Here at LuckyReels, we may collect the following categories of personal data when you register, deposit, play, or interact with our services:

• Identity data: your full name, date of birth, username, and copies of identification documents required for KYC verification
• Contact data: email address, phone number, and residential address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, and access logs
• Usage data: information about how you use our games, including lucky reels slot sessions, game preferences, and bonus claims
• Marketing data: your preferences regarding receiving promotional communications from us
• Verification data: documents and records we collect as part of our KYC and anti-money laundering obligations

How We Use Your Information

Our LuckyReels platform processes your personal data for the following lawful purposes:

To Provide and Manage Your Account

We use your data to register you as a player, verify your identity, process your deposits and withdrawals, and ensure your account is properly maintained. An account is required to access our services, and KYC verification may be requested before your first withdrawal is processed.

To Deliver Our Gaming Services

We at LuckyReels use your information to give you access to our full library of 3,000+ games — including slots, live casino tables, jackpot titles, scratch cards, crash games, and more — and to credit bonuses such as Super Spins associated with our welcome offer.

To Comply With Legal Obligations

As a licensed operator, we are required by law to collect and retain certain data. This includes identity verification records, financial transaction logs, and responsible gaming documentation. Our Lucky Reels Casino processes this data to remain compliant with our licensing conditions under the Anjouan Gaming Commission.

To Communicate With You

We may use your contact details to send you service-related notifications, account updates, and — where you have given consent — promotional communications about our bonuses and offers. You can opt out of marketing messages at any time through your account settings or by emailing us at support@luckyreels.com.

To Prevent Fraud and Protect Our Platform

At LuckyReels Casino, we analyse usage patterns and technical data to detect and prevent fraudulent activity, money laundering, and any misuse of our services. This is a legitimate interest we hold as an operator and a legal obligation under our licence.

Cookies and Tracking Technologies

Our LuckyReels website uses cookies and similar tracking technologies to improve your experience, remember your preferences, and gather analytics data. These may include session cookies, persistent cookies, and third-party analytics tools. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment processors: including Visa, Mastercard, Interac, MiFinity, MuchBetter, Jeton, and CashtoCode, to process your financial transactions
• Game providers: such as Evolution, Pragmatic Play, Microgaming, NetEnt, and others, who may receive limited data to enable gameplay and tournament participation
• Regulatory authorities: we may be required to share data with licensing bodies, law enforcement agencies, or financial regulators
• KYC and compliance services: third-party providers who assist us in verifying your identity and preventing financial crime
• Technical service providers: companies that support our IT infrastructure, hosting, and platform security

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our licensing obligations. In many jurisdictions, anti-money laundering regulations require us to keep transaction records for a minimum of five years following account closure. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data held by us at Lucky Reels:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to our legal retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability, where applicable
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@luckyreels.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We at LuckyReels Casino implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption, secure server infrastructure, and strict internal access controls. However, no method of data transmission over the internet is entirely risk-free, and we encourage you to keep your account credentials confidential.

Children and Minors

Our services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered an account or provided us with personal data, we will promptly close the account and delete the associated information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of Lucky Reels Casino following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we process your data, please do not hesitate to get in touch with us. Our support team is available 24 hours a day, 7 days a week:

• Email: support@luckyreels.com
• Live chat: available directly on www.luckyreels.com
• Postal address: Redstone Interactive Ltd, 9 Barrack Road, Belize City, Belize

We are committed to resolving any privacy-related concerns promptly and transparently. Thank you for trusting our Lucky Reels Casino with your personal information.